POLICIES
We value your time and understand that life can be unpredictable. To ensure we can accommodate all our guests effectively, we kindly request the following:
Notification: Please notify us directly at least 24 hours in advance if you need to cancel or reschedule your appointment.
Late Cancellations: Clients canceling with less than 24 hours' notice will be required to pay 50% of the booked service.
Non-Payment Consequence: Failure to pay the cancellation fee may result in being unable to book future services.
We appreciate your understanding and cooperation in respecting both our guests' schedules and our team's time. If you have any questions or need to make changes to your appointment, please contact us promptly.
Cancelation Policy
Customer Satisfaction Policy
At BLONDOLOGY, we strive to ensure every client leaves our salon satisfied with their experience. We understand that achieving great hair takes time and patience. If, for any reason, you are not completely satisfied with your hair service, we encourage you to bring it to our attention promptly.
Handling Complaints
Please notify either the salon or your service provider of any concerns within one week of your service. This allows us to address and resolve the issue effectively.
Hair Fixes
Not all complaints may require a hair fix. The decision to proceed with a hair fix is at the discretion of the salon manager, based on the initial consultation and the nature of the concern. If a hair fix is approved, it will be performed by the original stylist who provided the initial service.
Costs Involved
Hair fixes do not include the cost of color products used. While we waive the service fee for the time required to perform the fix, you will be responsible for covering the cost of any additional color products used during the fix.
Refund POlicy
At BLONDOLOGY, we stand behind the quality of our services and products. Please note our refund policy:
Hair Services and Massage Services: Refunds are not offered for hair services or massage services.
Products: Refunds for products are only valid within one week of purchase.
We are committed to ensuring your satisfaction with every visit. If you have any questions or concerns regarding our refund policy, please feel free to contact us.
Late arrivals
We understand that life can be unpredictable. If you find yourself running behind schedule, please make every effort to notify your service provider via text.
Late Arrival: Clients arriving 15 minutes or more behind schedule may not be guaranteed the full service and may be asked to reschedule. A fee may be required deponent on circumstance.
Communication: We appreciate your proactive communication to help us accommodate your needs as best as possible.
Fee: A fee may be required depending on the circumstances.
Your punctuality ensures we can provide the best service experience for you and our other clients. If you have any questions, please don't hesitate to reach out to us.
No Shows
At BLONDOLOGY, we value your time and the time of our stylists. Please be aware of our no-show policy:
Fee: A no-show will result in a fee of 100% of the booked service.
Reminders: Our booking system sends multiple reminders of your appointment to help you remember.
Payment Requirement: No-show fees must be paid in full before rebooking another appointment.
Client Record: Clients who no-show will have a note on file for future reference.
We appreciate your understanding and cooperation. If you have any questions about our policy, feel free to contact us.